Here's a wtf moment.
I have power of attorney for my mothers bank accounts in the UK. I pay her bills including care bills with her bank account online. Thats all fine and dandy but because I don't live in the UK the bank won't allow me to do phone banking.
Now if the online banking is suspended because of a security alert (in the minds of the bank) I'm locked out, can't call anyone, can't pay anyone and can't even get her weekly shopping delivery sent to her...... unless I make a 400 mile round trip to the north to one of the banks branches.
Currently for some reason her credit card is suspended and I can't do online banking for the second security issue in 10 days. If I phone the bank they can't do anything because they can't validate me. 10 days ago I was in the UK and could get it sorted.
The way this is going anyone that listens to UK media may hear about this case in the next few weeks. I registered a complaint (took nearly an hour on the phone to the UK) and have contacted the ombudsman to see how I should proceed. The issue is the bank don't have a process when this happens.
Its a UK issue so I won't be calling Joe
